Safe refunds depend on authoritative order and supplier state. A timed-out or uncertain supplier request should not be treated automatically as a confirmed permanent failure, because the product may still be delivered. Distribution Hub's policies also distinguish eligible unused wallet balance refunds from failed-order refunds.
Wallet & payments · Distribution Hub Glossary
Refund processing
The controlled return of eligible funds after a purchase or transaction qualifies for a refund.
Key facts
- A processing supplier order is not automatically refundable
- Refunds should be idempotent
- Unused wallet balance requests follow separate rules
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This glossary explains general industry concepts and supported Distribution Hub workflows. Review individual product restrictions, current rates and official API documentation before ordering.